FAQ

Are there any minimum order?
No, we have NO MINIMUM ORDER policy, we value each of your order despite of its amount.

Where are the delivery area?
Currently we deliver to most of Jakarta areas, with 5 delivery schedules a week (Monday - Friday). Weekend delivery is possible with prior arrangements. Please contact us to arrange weekend deivery.

What if my area isn't included in Sakanaya's DELIVERY TIME & AREA schedule?
We can arrange it for you, with adjustable fair. Please send us email to info@sakanayajakarta.com or call us at +62 877 8472 9480  

Can you deliver outside the delivery area?
Probably can, please contact us.

Is the amount stated during checkout is the final amount that I should transfer?
In most cases yes it is, but please note that for chilled products such as Fresh Tuna products the weight between one item and another may vary quite significantly. We will update you the final amount after we processed your order.

What is the payment method?
We receive Cash on Delivery (COD) and Bank Deposit / Transfer through Bank MANDIRI or BCA Digital (blu) at:

Bank: Mandiri
Account Number: 126-00-0665826-3

or

Bank: BCA Digital (blu)
Account Number: 001135888888

If you want to self-pick-up at our place then you can pay in cash.

Where is your place for self-pick-up?
It's in Blok - M or Pondok Indah, Jakarta Selatan. Contact us for exact address.